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Website Terms and Conditions
Last updated: 24th July 2026
1. About these terms
These Terms and Conditions explain:
who we are;
how you may use our website;
how we sell products to you;
how orders, payments and delivery are managed;
your cancellation and return rights; and
our respective responsibilities.
Please read these Terms and Conditions carefully before using our website or placing an order.
By placing an order through our website, you confirm that you have read these Terms and Conditions and agree to be bound by them.
If you do not agree to these terms, you should not place an order or continue using the website.
These Terms and Conditions apply to purchases made through:
Separate policies may also apply, including our:
Privacy Policy;
Cookie Policy;
Delivery Information;
Returns and Refunds Policy; and
any promotion-specific terms displayed on the website.
If there is a conflict between these Terms and Conditions and terms displayed for a specific promotion, the specific promotional terms will apply to that promotion.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
2. Information about us
The website is operated by:
Legal name: BBD LEISUREWEAR LTD
Trading name: BisonByDesign / BBD Leisurewear
Business type: LIMITED COMPANY
Registered office or business address: 3rd Floor, 86-90, Paul Street, London, England, United Kingdom, EC2A 4NE
Correspondence address: 3rd Floor, 86-90, Paul Street, London, England, United Kingdom, EC2A 4NE
Company number: 16533879
References in these terms to “BisonByDesign”, “BBD Leisurewear”, “BBD”, “we”, “us” or “our” mean the person or legal entity identified above.
References to “you” or “your” mean the person using the website or purchasing products from us.
You can contact us through the contact form on our website.
3. Who may purchase from us
You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our website.
If you are under 18, a parent or legal guardian must place the order on your behalf.
By submitting an order, you confirm that:
the information you provide is accurate and complete;
you are authorised to use the selected payment method;
you are at least 18 years old; and
you are purchasing the products for lawful purposes.
We sell primarily to consumers purchasing products for personal use. If you wish to place a wholesale, resale, commercial or bulk order, please contact us before ordering.
We reserve the right to apply separate commercial terms to business or wholesale purchases.
4. Our products
We take reasonable care to ensure that product names, descriptions, images, prices, sizes and availability information are accurate.
However, product images are provided for illustrative purposes. Colours may appear differently depending on:
your screen;
device settings;
lighting;
photography; and
normal variations in materials and printing.
Packaging may also vary from the images shown.
Measurements and sizing information are provided as a guide. Sizing can differ between product styles, manufacturers and intended fits. Please review the size guide and product description before ordering.
Where garments are described as fitted, relaxed, oversized or unisex, these terms describe the intended general style and do not guarantee a particular fit for every person.
Small variations may occur between garments, particularly where products are printed, embroidered, decorated or completed individually.
These reasonable variations will not necessarily mean that a product is faulty. This does not affect your rights where goods are faulty, not as described or otherwise fail to conform to the contract.
5. Product availability
All orders are subject to availability.
Adding an item to your basket does not reserve it. A product may become unavailable before checkout is completed.
Stock information can occasionally be incorrect because of:
simultaneous orders;
inventory errors;
damaged stock;
supplier availability; or
technical problems.
If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible.
We may offer you:
an alternative product;
a revised delivery estimate;
the option to wait for restocking; or
a full refund for the unavailable item.
You are not required to accept a substitute. We will not send a substitute product without your agreement.
6. How to place an order
To place an order, you will normally need to:
choose the product and any available size, colour or variation;
add it to your basket;
review the basket;
enter your contact, billing and delivery information;
select an available delivery option;
select a payment method;
review the total price; and
submit the order using the payment or order-confirmation button.
Please check all information carefully before submitting your order.
You are responsible for ensuring that:
the correct products and variations have been selected;
the delivery address is complete and accurate;
your contact details are correct; and
any customisation information is accurate.
Please contact us promptly if you discover an error after submitting your order. We cannot guarantee that an order can be changed once processing or production has begun.
7. Formation of the contract
The presentation of products on our website is an invitation to place an order rather than a binding offer by us to sell the products.
After you submit an order, we will normally send an email acknowledging that we have received it. This acknowledgement does not necessarily mean that we have accepted the order.
A binding contract between you and us is formed when we:
send you a dispatch confirmation; or
otherwise expressly confirm that we have accepted your order.
If payment is collected before we accept the order and we subsequently cannot accept it, we will refund the amount paid.
The contract will relate only to the products whose acceptance we have confirmed.
We may decline or cancel an order before acceptance for reasons including:
a product being unavailable;
an incorrect price or product description;
suspected fraud or unauthorised payment;
an inability to deliver to the supplied address;
an order exceeding reasonable quantity restrictions;
a breach of these Terms and Conditions;
suspected resale or unauthorised commercial activity; or
a legal or regulatory restriction.
If we cancel an order after taking payment, we will refund the relevant amount unless the cancellation results from a payment reversal, chargeback or other circumstance in which the funds have already been returned.
8. Prices
Product prices are displayed in pounds sterling unless otherwise stated.
Delivery charges and any other applicable fees will be shown separately before you submit the order.
The final price payable will be displayed during checkout.
We may change prices at any time, but a price change will not normally affect an order that we have already accepted.
9. Pricing and website errors
Despite taking reasonable care, a product may occasionally be displayed with an incorrect price, description, discount or availability status.
Where an error is obvious and could reasonably have been recognised as an error, we are not required to supply the product at the incorrect price.
If we identify an error before accepting your order, we may:
contact you and ask whether you wish to proceed at the correct price; or
cancel the affected item and issue a refund.
We will not increase the agreed price after accepting an order unless:
you request an agreed change to the order; or
the change is otherwise expressly permitted by law.
10. Payment
We accept the payment methods displayed during checkout.
Depending on the website’s available options, payment may be processed by a third-party payment provider. We do not necessarily receive or store your full card details.
By submitting payment information, you confirm that:
the information is accurate;
you are authorised to use the payment method; and
sufficient funds or credit are available.
Payment may be authorised or collected when the order is submitted. An authorisation does not by itself mean that we have accepted the order.
If payment is declined, reversed or identified as potentially unauthorised, we may suspend or cancel the order.
You remain responsible for charges imposed by your bank, card provider or payment service, including foreign transaction fees where applicable.
11. Discount codes and promotions
Discount codes, promotional offers and sale prices are subject to availability and any specific terms displayed with the promotion.
Unless stated otherwise:
only one discount code may be used per order;
codes cannot be exchanged for cash;
codes cannot be applied retrospectively;
codes may exclude selected products or collections;
codes may have an expiry date;
minimum-spend requirements may apply;
delivery charges may be excluded;
codes may not be combined with other offers; and
promotions may be withdrawn before an order is placed.
We may reject or cancel the use of a discount code where we reasonably believe it has been:
copied or distributed without permission;
used fraudulently;
obtained through a technical error;
used contrary to the promotion’s terms; or
applied to an ineligible order.
If a discount reduces the price of several items, any refund may reflect the proportionate discount applied to each returned item.
Your statutory rights continue to apply to discounted and sale products.
12. Personalised, printed and made-to-order products
Some products may be personalised, custom-printed, embroidered, altered or made to the customer’s specification.
You are responsible for checking all submitted information, including:
names;
wording;
spelling;
numbers;
colours;
sizes;
image files; and
other customisation instructions.
We may refuse customisation that we reasonably believe:
is unlawful;
infringes another person’s intellectual-property rights;
is defamatory, abusive, discriminatory or threatening;
promotes violence or illegal activity;
contains malicious code; or
could damage our reputation or expose us to legal action.
You confirm that you have the necessary rights and permissions to provide any text, image, logo or design submitted to us.
Products made to your specifications or clearly personalised may be excluded from the statutory change-of-mind cancellation right. This exclusion does not apply where the product is faulty, not as described, incorrectly personalised because of our error or otherwise fails to conform to the contract.
Production may begin shortly after an order is accepted. We cannot guarantee that personalised orders can be changed or cancelled once production has started.
13. Delivery areas
We currently deliver to the destinations shown during checkout.
Current delivery areas: UNITED KINGDOM ONLY
We reserve the right not to deliver to:
PO boxes;
parcel-forwarding services;
restricted addresses;
locations not served by our chosen carrier; or
countries or regions where legal, customs or delivery restrictions apply.
If your location is not available during checkout, please contact us before ordering.
14. Delivery charges and estimates
Available delivery options, charges and estimated times will be displayed at checkout or on our delivery-information page.
Working days normally exclude weekends and public holidays in England.
Delivery dates are estimates unless we have expressly agreed a specific guaranteed date.
Where required by law, we will deliver without undue delay and no later than 30 days after the contract is formed unless you and we agree otherwise.
Production and delivery may take longer for:
personalised products;
custom-printed garments;
made-to-order items;
pre-orders;
large orders; or
products with a stated extended lead time.
Any longer estimate should be displayed before you order.
15. Delivery delays
We will take reasonable steps to dispatch products within the stated time.
Delays may occur because of circumstances outside our reasonable control, including:
severe weather;
transport disruption;
carrier delays;
industrial action;
customs delays;
supplier disruption;
natural disasters;
public-health emergencies;
failure of communications networks; or
incorrect delivery information.
If we become aware of a significant delay, we will try to inform you and provide a revised estimate.
Nothing in this section removes any legal right you may have to cancel because products have not been delivered within an agreed or legally required period.
16. Delivery address and failed delivery
You must provide a complete and accurate delivery address.
We are not responsible for a delay or failed delivery caused by incorrect or incomplete information supplied by you. However, we will take reasonable steps to help resolve the issue.
If a parcel is returned to us because:
the address was incorrect;
delivery was refused;
the parcel was not collected;
the carrier could not access the location; or
repeated delivery attempts were unsuccessful,
we will contact you to discuss redelivery or cancellation.
We may ask you to pay reasonable additional delivery costs where the failed delivery resulted from information or action for which you were responsible.
We will not impose additional costs where the failed delivery was caused by us or our carrier.
17. Delivery instructions and safe places
If you ask for a parcel to be left in a safe place or with a neighbour, the carrier may follow those instructions where its service permits.
Please select a genuinely secure location. We may need to investigate claims involving parcels recorded as delivered to a location requested by you.
Nothing in this section removes our legal responsibility for the products while the risk remains with us.
18. Risk and ownership
The products become your responsibility when they are delivered to:
you;
a person identified by you to receive them; or
another location in accordance with your authorised delivery instructions,
subject to applicable law.
If you independently arrange for a carrier that we did not offer or nominate, risk may pass when the products are delivered to that carrier.
Legal ownership of the products passes to you when we have received full payment or when the products are delivered, whichever occurs later.
19. Inspecting your delivery
Please inspect your order as soon as reasonably possible after delivery.
Contact us promptly if:
an item is missing;
an incorrect item has been supplied;
the parcel appears damaged;
the product is damaged; or
you believe the product is faulty or not as described.
Please provide:
your name;
order number;
a description of the problem; and
clear photographs where reasonably requested and relevant.
Requesting photographs does not remove your statutory rights or necessarily require you to prove a fault that the law requires us to address.
Do not dispose of a damaged product or its packaging until we have advised whether it needs to be returned or inspected.
20. Your right to cancel an online order
If you are a UK consumer purchasing eligible goods online, you normally have a legal right to change your mind and cancel the contract.
The cancellation period generally ends 14 days after the day on which:
you receive the goods;
a person nominated by you receives them; or
you receive the last item where one order is delivered separately.
You do not need to provide a reason.
To exercise this right, you must clearly tell us that you wish to cancel before the cancellation period expires. You may contact us by:
the website contact form
The normal 14-day cancellation right and associated return periods are set out in the Consumer Contracts Regulations.
21. Exceptions to the change-of-mind right
The statutory change-of-mind right may not apply to certain products, including:
goods made to your specifications;
clearly personalised goods; and
sealed goods not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery, where the legal requirements for this exception are met.
An exception will not remove your rights where goods are:
faulty;
damaged before delivery;
not as described;
incorrectly personalised because of our error; or
otherwise not in conformity with the contract.
Simply trying on an ordinary item of clothing will not normally make it non-returnable under the change-of-mind rules, provided it has not been used beyond what is reasonably necessary to inspect its nature, characteristics and fit.
22. Returning change-of-mind products
After telling us that you wish to cancel, you must return the products without undue delay and no later than 14 days after notifying us.
Unless we state that returns are free, you are responsible for the direct cost of returning change-of-mind products.
Products should be returned to:
BisonByDesign Returns
Returns address.
BisonByDesign, Brighton Road, Holland-on-Sea, CO15 5SR
We recommend using a tracked service and retaining proof of postage. You are responsible for the products until they are received by us, subject to your statutory rights and the circumstances of the return.
Products should be returned with any labels, accessories and packaging supplied where reasonably possible.
You may inspect products in the same way that you could reasonably inspect them in a physical shop. We may reduce a refund to reflect a loss in value caused by handling beyond what was reasonably necessary to establish the products’ nature, characteristics and functioning.
We will not make an automatic deduction merely because packaging has been opened.
23. Change-of-mind refunds
Where you validly cancel an eligible order, we will refund:
the price paid for the returned products; and
the cost of our least expensive standard delivery option, where the whole order is cancelled and the law requires this.
If you selected a more expensive delivery option, such as express delivery, we are not required to refund the difference between that service and our least expensive standard delivery option.
For sales contracts, we may withhold the refund until:
we receive the returned goods; or
you provide evidence that you sent them back,
whichever occurs first.
We will issue the refund without undue delay and normally within 14 days of receiving the returned products or evidence of return.
Refunds will generally be made to the original payment method unless otherwise agreed.
The applicable rules allow a retailer to refund standard delivery and, in appropriate cases, deduct for handling beyond what would be permitted in a shop.
24. Faulty, damaged or incorrectly described products
We are under a legal duty to supply products that conform to the contract.
Products must be:
of satisfactory quality;
fit for any particular purpose made known to us where the legal requirements are met;
as described; and
otherwise compliant with applicable consumer law.
Your rights concerning faulty products are separate from the 14-day change-of-mind right.
Depending on the circumstances and the applicable law, you may be entitled to:
reject the product;
receive a refund;
request a repair;
request a replacement; or
receive a price reduction.
If a product is confirmed to be faulty, damaged before delivery, incorrectly supplied or not as described, we will bear reasonable return costs where required by law.
Please contact us via the website contact form before returning a suspected faulty product so that we can provide appropriate instructions.
Nothing in these terms limits your rights under the Consumer Rights Act 2015. (
25. Exchanges
Choose and amend one of the following options.
Option A: Exchanges are offered
We may offer exchanges for eligible products, subject to stock availability.
To request an exchange, contact us via the website contact form within 14 days of delivery.
If the requested replacement is unavailable, we may provide a refund instead.
Any exchange service offered by us is in addition to your statutory rights.
Option B: Exchanges are not offered
We do not currently process direct exchanges for change-of-mind returns.
If you require a different size, colour or product, please return the original eligible item for a refund and place a new order.
This does not affect your rights where a product is faulty, damaged or incorrectly supplied.
26. Pre-orders
Where a product is offered for pre-order, the estimated release or dispatch period will be displayed on the product page.
Pre-order dates are estimates and can change because of production, transport or supplier delays.
If a substantial delay occurs, we will notify you and provide the option to:
continue waiting; or
cancel the affected product for a refund.
Your statutory cancellation and consumer rights continue to apply.
27. Product care and use
You should follow:
the care label;
washing instructions;
safety information;
sizing guidance; and
any product-specific instructions.
Normal wear and tear, accidental damage, improper washing, misuse or failure to follow care instructions will not necessarily constitute a product fault.
However, this section does not allow us to reject a valid claim simply by describing a problem as wear and tear. Each concern will be considered according to the product, its age, expected durability, use and applicable law.
Our clothing and accessories are not specialist protective equipment unless expressly stated and appropriately certified.
Product descriptions relating to exercise are general product information and are not medical, fitness or safety advice.
28. Website accounts
If account registration is available, you are responsible for:
providing accurate details;
keeping your password confidential;
restricting access to your account; and
notifying us promptly of suspected unauthorised use.
You must not share your account in a way that compromises its security.
We may suspend or close an account where we reasonably believe it:
has been compromised;
is being used fraudulently;
breaches these terms;
is being used to interfere with the website; or
is connected with unlawful activity.
Where possible and appropriate, we will explain the reason and allow you to contact us.
Closing an account does not remove rights or obligations relating to an existing order.
29. Acceptable website use
You may use the website only for lawful purposes.
You must not:
attempt to gain unauthorised access to the website or its systems;
introduce viruses, malware or harmful code;
interfere with the website’s operation or security;
use automated systems to scrape or extract content without permission;
impersonate another person;
submit false or misleading information;
carry out fraudulent transactions;
use the website to infringe another person’s rights;
reproduce substantial parts of the website without permission; or
use our content or products for unlawful purposes.
We may restrict access where reasonably necessary to protect the website, customers or business.
30. Reviews and user-submitted content
Where the website allows reviews, photographs, comments or other submissions, you must ensure that your content:
reflects your genuine experience;
is accurate to the best of your knowledge;
is relevant to the product or service;
does not contain unlawful, threatening or abusive material;
does not discriminate against or harass another person;
does not include malicious code;
does not infringe privacy, copyright, trademarks or other rights; and
does not contain undisclosed advertising or promotional content.
You retain ownership of content you create. By submitting it for publication, you give us a non-exclusive, royalty-free licence to display, reproduce and format it for operating and promoting the website and business.
We may correct minor formatting or obvious spelling errors, but we will not materially alter the meaning of a review without permission.
We may reject or remove content where we reasonably believe it violates these terms or the law. We will not suppress a genuine negative review merely because it is unfavourable.
Any incentive offered for a review must not be conditional on the review being positive. Incentivised content must be appropriately disclosed.
31. Intellectual property
Unless otherwise stated, all rights in the website and its content belong to us.
This includes:
business names;
logos;
product graphics;
photographs;
videos;
written content;
page designs;
collection names; and
software or other website material.
You may view and print website pages for personal, non-commercial use.
You must not copy, reproduce, modify, distribute, sell, license or commercially exploit our content without written permission, except where permitted by law.
Purchasing a product does not transfer ownership of intellectual-property rights in its branding, artwork or design.
Third-party trademarks remain the property of their respective owners.
32. Third-party websites and services
Our website may contain links to social-media platforms, payment providers, delivery services or other third-party websites.
These websites are operated independently. Their own terms and privacy policies apply when you use them.
We are not responsible for third-party content or services merely because a link appears on our website.
This does not limit our responsibility for third parties acting on our behalf where the law makes us responsible for their actions.
33. Website availability
We aim to keep the website available and accurate, but we do not guarantee uninterrupted access.
We may temporarily suspend or restrict access for:
maintenance;
security;
technical problems;
updates; or
circumstances outside our reasonable control.
We may change or discontinue website features. Such changes will not remove your rights concerning an order we have already accepted.
34. Our responsibility to consumers
We are responsible for losses you suffer that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.
A loss is foreseeable if:
it was obvious that it might happen; or
you and we knew that it might happen when the contract was formed.
We do not exclude or limit liability where it would be unlawful to do so, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights concerning products;
defective products where applicable law imposes liability; or
any other matter that cannot lawfully be excluded.
If you are purchasing as a consumer, we are not normally responsible for business losses, including loss of profit, revenue, opportunity or business interruption.
Nothing in this section affects any remedy available under consumer law.
Terms attempting to exclude responsibility for death, injury, faulty goods or goods that are not as described cannot be enforced against consumers.
35. Events outside our reasonable control
We will not be responsible for a failure or delay caused by an event outside our reasonable control where we have taken reasonable steps to minimise the effect.
Such an event may include:
severe weather;
natural disaster;
war or civil unrest;
industrial action;
transport disruption;
supplier failure;
interruption of utilities or communications;
government action;
epidemic or public-health emergency; or
widespread failure of internet or payment infrastructure.
We will contact you where reasonably possible and explain any material effect on your order.
If a delay becomes substantial, you may have the right to cancel and receive a refund for products not supplied.
36. Personal information
We process personal information in accordance with our Privacy Policy and Cookie Policy.
Please read those documents to understand:
what information we collect;
why we collect it;
the lawful bases on which we process it;
who may receive it;
how long it may be retained; and
your data-protection rights.
The Privacy Policy forms a separate notice and is not intended to reduce any rights under these Terms and Conditions.
37. Complaints
If you have a concern, please contact us via the form on our website so that we can try to resolve it.
We aim to acknowledge complaints within 7 working days and provide a substantive response within 14 working days.
If additional time is required, we will explain why and provide an updated response date.
Using our internal complaint procedure does not remove your right to seek independent advice or bring legal proceedings.
38. Changes to these Terms and Conditions
We may update these Terms and Conditions from time to time to reflect:
changes to the business;
changes to the website;
new products or services;
changes in technology; or
legal or regulatory requirements.
The latest version will be displayed on the website with its revision date.
Changes will normally apply only to website use and orders placed after the updated terms take effect. The terms applying to an accepted order will normally be those in force when the order was placed, unless a change is required by law or you expressly agree otherwise.
39. Transfer of rights
We may transfer our rights and obligations under a contract to another organisation where this does not reduce your rights.
We will notify you if a transfer materially affects your contract.
You may transfer your rights under a contract only where:
we agree in writing; or
the law permits the transfer without our consent.
40. No third-party rights
The contract is between you and us.
Unless these Terms and Conditions expressly state otherwise, no other person has a right to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999.
This does not affect any right or remedy that exists independently of that Act.
41. Severability
Each section of these Terms and Conditions operates separately.
If a court or relevant authority finds that a provision is unlawful or unenforceable, the remaining provisions will continue to apply.
Where possible, an invalid provision will be treated as modified only to the minimum extent necessary to make it valid and enforceable.
42. Waiver
If we do not immediately enforce a right under these terms, that does not mean that we have waived it.
If we waive a breach on one occasion, that does not mean we will waive a later breach.
43. Entire agreement
These Terms and Conditions, together with the policies and order information referred to in them, form the agreement between you and us concerning your purchase.
Nothing in this section excludes liability for fraud or prevents either party from relying on a statement that cannot lawfully be excluded.
44. Governing law and jurisdiction
These Terms and Conditions and contracts made through the website are governed by the laws of England and Wales.
If you live in England or Wales, the courts of England and Wales will have jurisdiction.
If you live in Scotland, you may bring proceedings in Scotland or England and Wales.
If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.
If you live outside the United Kingdom, mandatory consumer protections and jurisdiction rights in your country of residence may also apply. This governing-law clause does not remove rights that cannot lawfully be excluded.
45. Contact us
For questions about these Terms and Conditions, please contact us via our website contact form.